Australia
- Rod Armour is Brisbane based, with our office and warehouse in Brisbane, Queensland.
- Orders ship from Brisbane via Australia Post or Aramex, and every parcel includes tracking.
- Most orders are packed and dispatched within 1 business day, and arrive in 2–8 business days.
- Free shipping on orders over $60.
- Australia Post Express is available at checkout, typically delivering within 1–3 business days Australia-wide.
- PO Boxes and Australia Post Parcel Lockers are supported. Just enter the address at checkout.
Rest of World
- International orders are dispatched via Australia Post's International Service or Japan Post, and orders to Canada via Japan Post or Canada Post, with a tracking number.
- Delivery estimates are between 5–17 business days (Canada typically 4–15 business days).
- Customs delays are common during peak seasons. They can add to the wait and are outside our control, depending on the destination country and its customs facility.
Shopping from the USA?
US anglers have their own Rod Armour store, with local shipping: rodarmour.com.
Arrival Guarantee
We guarantee the arrival of your items after dispatch. There may be delays in the shipping process that we don't control, but we can control what arrives to you. In 10+ years in business, we have resolved every case of an item misplaced by a delivery service. Our process is:
- If the delivery company has made an error, contact us and we will launch a full investigation and advocate on your behalf.
- Rod Armour contacts the courier, who interviews the delivery driver, checks the tracking records and reports back.
- More often than not, the parcel is found and delivered. If it is lost, we organise a resolution with our insurance and resend your order.
- If the delivery company confirms delivery with photos, GPS confirmation and/or a driver statement but the item cannot be found, we will help you file a police report, as the parcel may have been stolen.
- Any misuse of this guarantee, including false statements or attempts to obtain goods fraudulently, will result in refusal of replacement or refund and may lead to civil recovery action and referral to law enforcement where appropriate.
Fulfilment Times
Rod Armour packs and dispatches most orders within 1 business day, year-round. During peak periods such as Black Friday, Christmas and major sales, fulfilment may take several extra business days because of higher order volumes.
Address issues, order changes requested after checkout, or courier disruptions may also affect dispatch timing. We always prioritise accurate fulfilment and keep delays to a minimum.
Wrong Address Warning
Please make sure your delivery address is correct at checkout. Browsers and payment providers may autofill outdated or incorrect details, so we recommend checking every field before you place your order. We process orders quickly, and address changes can't be guaranteed once an order is being fulfilled. If a parcel is delivered to an incorrect or incomplete address entered at checkout, we are not responsible for replacement or redelivery costs, and any reshipment will need a new shipping fee. If you notice an address error, contact us straight away and we will help where we can before dispatch. We can't reroute parcels already in transit unless the courier allows it, at the customer's expense.
Out of Stock Policy
In the rare event of a stock miscalculation leaving an item unavailable for less than 18 business days, we will let you know about the delay straight away and dispatch the item as soon as it is back in stock. If it is unavailable for more than 18 business days, you can choose a full refund, a voucher, or additional items as compensation for the inconvenience.